How can we help you?

Some vendors make available the ability to request customizations on the purchase of their experiences, or their products and services. If you want to request a customized experience, for example, you can select your preferred date and time. With the Tailor-Made Request you can also freely ask the vendor for any extra services or other changes to their offer.

Please note: to submit a Tailor-Made Request you must register with SharryLand. To learn more about registration click here.

Once you create and submit your Tailored Request, the vendor will receive it and can either accept it or propose variations to you. If price, date, or other changes are proposed to you, it will be up to you to accept them or request another change. After that, you will be able to pay and then finalize your purchase.

You can always communicate with the seller via internal messaging and keep track of your requests under "Tailor-Made Requests" in Your Reservations.

No. When the seller sends you confirmation of the request with all the details and the final amount, you can decide whether to accept it. After that, you will be directed to the payment.

Not automatically. You must wait for confirmation from the seller and agree with him/her on any changes. The reservation is confirmed upon payment.

You can pay with a credit card, prepaid card or ATM card enabled for online purchases, as long as it belongs to these circuits:

• Visa
• Mastercard
• American Express
• Maestro

SharryLand has chosen Stripe as its partner to handle payments.